Shipping policy

Thank you for shopping with Step by Step Children’s Shoes & Clothing! We strive to process and ship your orders as quickly and efficiently as possible. Please review our shipping policy below for details on how and when your items are delivered.

1. Order Processing Time

  • All orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays) after receiving your order confirmation email.
  • Orders placed during weekends, live shows (such as TikTok Live or Instagram Live), or high-volume sales events may require additional processing time.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your location and the shipping method selected at checkout:

  • Standard Shipping: Estimated delivery within 3–7 business days after processing.

Please note: Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

 

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this tracking number to monitor the progress of your package.

 

4. Local In-Store Pickup

If you prefer to pick up your order in store, you can select the In-Store Pickup option at checkout during online ordering.

  • Once your order is ready for pickup, we will notify you via email.
  • Please bring your order confirmation email or a valid photo ID when picking up your items.

 

5. Return & Exchange Shipping Guidelines

If you are returning an item or sending back an approved exchange or store credit request:

  • Window: Once your return or exchange is approved by our team, you must ship the item back within 7 days. Failure to ship within this window will void your exchange or store credit eligibility.
  • Return Shipping Costs: Return shipping costs are the sole responsibility of the customer, except in cases where the item received is damaged, defective, or incorrect. For damaged, defective, or incorrect items, contact us immediately at Support@stepbystep-miami.com and we will arrange return shipping at no cost to you.
  • Return Address: Please ship authorized returns/exchanges to our store address listed below. Items sent back without first contacting us will not be accepted.

 

6. Damages & Issues Upon Arrival

Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, please contact us right away at Support@stepbystep-miami.com so we can make it right.

 

Contact Us:

If you have any questions regarding your shipment, tracking, or our shipping policies, please reach out to us:

  • Business Name: Step by Step Children’s Shoes & Clothing
  • Email: Support@stepbystep-miami.com