Refund policy

Exchange & Store Credit Policy

We offer a 10-day exchange policy for eligible items purchased directly through our website (stepbystep-miami.com) or in our physical store. You have 10 days after receiving your item to request an exchange or store credit. After 10 days, we are unable to accept exchanges or store credit.

We do not offer cash refunds. All accepted returns are eligible for exchange or store credit only.

Eligibility

To be eligible for an exchange or store credit, your item must be:

  • In the same condition as received — unworn, unused, with tags attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

How to Start an Exchange

  1. Contact us at Support@stepbystep-miami.com within 10 days of receiving your order.
  2. Include your order number and the reason for the exchange.
  3. We'll review your request and send you instructions on where to ship the item.
  4. Once we receive and inspect the item, we'll confirm your exchange is approved.
  5. Select your new item — if the new item is a different price, you'll be charged or credited the difference.
  6. Your new item will be shipped out promptly.

Please note: Items sent back without first contacting us will not be accepted. Once your exchange is approved, you must ship the item back within 7 days. If we do not receive your shipment within 7 days of approval, your exchange or store credit request will be voided.

Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the item is damaged, defective, or incorrect. In those cases, please contact us at Support@stepbystep-miami.com and we will arrange return shipping at no cost to you.

How to Use Store Credit

If the item you want is unavailable or you'd prefer store credit:

  • Follow the same exchange process above and let us know you'd like store credit instead.
  • Once your return is received and approved, we'll issue store credit to your account within 3–5 business days.
  • Store credit can be used on any future purchase at stepbystep-miami.com or in store.
  • Store credit is valid for 6 months from the date it is issued. Please use it before it expires — any remaining balance after 6 months will no longer be available.

Please note: Items must be shipped back within 7 days of your approved return request. Failure to ship within this window will void your store credit eligibility.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at Support@stepbystep-miami.com so we can make it right.

Non-Returnable Items

We cannot accept returns or exchanges on:

  • Final Sale items
  • Hair accessories
  • Bras
  • Socks Underwear
  • Bathing suits
  • Any other intimate apparel or personal care items

These items are non-returnable for hygiene reasons and cannot be exchanged or returned once purchased.

Social Media Platforms

Please note that all purchases made through TikTok Shop, Instagram Shop, TikTok Live, and Instagram Live shows are FINAL SALE and are not eligible for returns, exchanges, or refunds.

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Questions?

Contact us anytime at Support@stepbystep-miami.com.